Booking: A reservation is only made when Josele J. Saiz has accepted the completed booking form and appropriate booking deposit. The person signing the booking form accepts responsibility of booking on behalf of all those included on the form. (Note: bookings made within 70 days of the departure date must be accompanied by full payment). All Boletas tours are run by the Spanish Travel Agent VIAJES GLAUKA HUESCA- Ramiro el Monge 10 - 22001 Huesca - SPAIN

Booking confirmation: On receipt of your booking and payment, Josele J. Saiz will send you written (email) confirmation, following which it is your personal responsibility to take out travel insurance, not only for the time you are away, but for the period between booking and the start of the tour – should you have to cancel. See Cancellations below. He will also later send you detailed information and a field check list for the tour.

Payments: Our tours will usually be priced in Euros or US$. We regret that that we cannot accept card payments, so it will be cheapest for you to pay us by cheque in your ‘own currency’. Our charges for cashing your cheque will be 2% less than the current market rate, so when your balance is due – 70 days before the tour - we will write to you, tell you how much your deposit was worth and advise you of your balance payment, for which you will need to ask us a conversion rate at the time you pay. You may of course settle your account earlier if you feel that exchange rates are more favourable. Our 2% ‘rate deduction’ is actually less than the exchange rate applied by banks when you use your card, but we do not include this amount into our tour costs as some of our clients will already have Euro or US$ bank accounts. Priority transfers from a different currency into our Euro account not only offer similar rates to cards, but also incur sending and receiving costs. We are therefore confident that the cheque system is the cheapest option for you to pay us.

Our tour costs do not include: flight tickets (you choose the most convenient for you), any expenses incurred in getting to/from the point of tour departure/conclusion (unless specified), travel insurance, first day lunch, or any items of personal expenditure. 

Tour alteration: If we cancel a holiday for any reason, we will refund the full amount you  have  paid  us  for  that  holiday.  The  tour descriptions and itineraries in this brochure and on our website are  meant  only as a guide. Circumstances such as flight times and other uncertainties of travel may  change, and  the  itinerary may therefore have to be changed. We therefore reserve the right to  amend  the  itineraries  according  to  circumstances, but  will  strive  to  maintain  the advertised standard of the tour.

Cancellations for tours: Notice of cancellation can only be accepted in writing/email and will take effect on the day such notice is received by us. In the event of cancellation at any time we will not refund the tour booking deposit. For cancellations received within 70 days of departure, neither the deposit, nor the majority of the tour costs will be refunded, although we will endeavour to refund to you any ‘separable’ costs. Such costs will most likely relate to refunds we can recover for unused rooms, but this will not extend to ground transportation, leaders or other fixed cost services, so In most cases the refund amount might be as little as a quarter of the tour cost.

Cancellations for accommodation: Notice of cancellation can only be accepted in WRITING from the person who signed the booking form and will take effect on the day such notice is received by us. In the event of cancellation at more than 30 days before arrival you will forfeit your deposit. Within 30 days of arrival you will forfeit full payment for Hotel Acher and at Lecera, but any refund for Boletas will be at our discretion.

Accommodation: We use comfortable, good quality accommodations. All rooms have private facilities. The tour price is based upon twin accommodation. Participants wishing single accommodation should state this at time of booking, as a small supplement will be charged.  We will also try to accommodate clients travelling on their own but wishing to share, but if there is no other single person on the tour who is also willing to share, we will have to charge the single room supplement.

Smoking: As with the majority of other leading birding tour operators and to ensure that everyone has an enjoyable time, participants are kindly requested not to smoke whilst in close company with other members of the group (e.g. when in the vehicles or at the meal table).

Air Travel: As you will notice none of our prices include air travel, for the obvious reason that the current opportunities for cheap flights from Britain to Spain and elsewhere are so readily available and often from an airport local to you.  Our tours in Europe start around midday on the first date and end around midday on the last day. WE RECOMMEND THAT YOU ARRIVE AND DEPART TO/FROM SUCH AIRPORTS BETWEEN 12.00 midday and 16.00 p.m. Do not book flights until your booking is confirmed, and you have liaised with us about any flight options - we will complete the 'Flight Details' later. Times further afield will be dictated by flight schedules.

Liability Insurance: In addition to the personal travel insurance we have recommended above (Booking Confirmation), please note that we have arranged our own policy, for all eventualities – on tour - with a maximum cover of £50,000.

Complaints: In the unlikely event that you have a complaint, please notify the leader in person as soon as possible in order that we may assist you and hopefully deal with it to your full satisfaction. If it is not dealt with to your satisfaction on the spot, then the nature of the complaint should be stated in writing promptly and preferably within 28 days of the date scheduled for your return from the holiday.